Frequently Asked Questions
Everything you need to know about your LUMI beauty journey.
Are LUMI products suitable for sensitive skin?
Yes, all LUMI products are dermatologically tested and formulated with clean, non-irritating ingredients to ensure they are safe for even the most sensitive skin types.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the product for a full refund, provided it is at least 50% full.
Do you ship internationally?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your products cruelty-free and vegan?
Absolutely. LUMI is committed to ethical beauty; we never test on animals, and our entire product range is 100% vegan-friendly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.