Returns & Exchanges

At LUMI, we want you to glow with confidence; if your purchase isn't the perfect fit for your skin, you can return it within 30 days of receipt. Please ensure items are in their original packaging and gently used or unopened to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal and enter your order number and email address to start the request.

• 2.
  Pack Your Items

  Carefully place the beauty products in their original box, ensuring they are securely padded for transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.